retail Archives

Navigating the Waves of Challenges in the Retail/eCommerce Industry

Based on 2023 outcomes, it is estimated that the retail and eCommerce industry will see record-breaking holiday sales of $988.5B - $998.2B in 2024 (NRF). To get a meaningful piece of that pie, leaders will have to overcome three major hurdles: (1) hiring and training enough seasonal agents, (2) ensuring proper staffing levels, and (3) implementing adaptive workforce optimization (WFO). These tasks are critical to maintaining customer satisfaction and operational efficiency during peak periods.

customer care, flex, retail

Fighting Fraud During Holiday Peak: Empowering Brands with Arise Digital Shield

The holiday season brings joy and cheer, but for companies, it also brings an increased risk of fraud and security breaches. With the surge in customer inquiries and transactions, workers providing customer support become prime targets for malicious actors seeking to exploit vulnerabilities. However, amidst these challenges, remote work has emerged as a surprisingly effective solution for bolstering security measures. In this blog post, we'll delve into the intricacies of customer support fraud during the 2023 holiday season and explore how remote workers contribute to enhanced security protocols.