Tag: learning

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Modern Learning & Development: Navigating Challenges and Embracing Efficiency

In an era where knowledge is a pivotal driver of innovation and competitive advantage, the significance of Learning & Development (L&D) cannot be overstated. High-performing learning organizations are not only 92% more likely to innovate but also exhibit remarkable advantages in market leadership and readiness for future demands. They are more likely to be market leaders (46%), respond adeptly to customer needs, and achieve higher productivity levels (37%). Understanding and addressing the critical challenges in L&D is crucial for crafting educational experiences that resonate with today’s learners and drive tangible organizational growth.

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Elevating Customer Experience for Financial Services

Arise Learning partnered with a financial services company, a Fortune 100 company, to enhance the software user experience. Our team updated over 2,000 knowledge management assets, including FAQs and expert knowledge bases across the US and Canada, along with 42 instructional videos

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Virtual Learning strategies for a post: COVID world

The dispersed Customer Care workforce is not going away. While CX organizations have worked around the basic technical challenges, learning and development, agent engagement, and performance management are still major issues. In this interactive paper we will go deep on how to bring your Virtual Learning program into the future to reduce costs, grow customers, and drive revenue.

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