The results were remarkable. The utility company saw its customer satisfaction (CSAT) consistently stay at or above 90% over five years, making Arise® the only vendor to achieve this goal. Utilization rates exceeded 90%, demonstrating exceptional efficiency in resource management. Additionally, Arise® effectively managed a drastic forecast variance of -20% to +60%, maintaining a low abandon rate of 1.3%, which was 2.7% ahead of the client’s goal. Ultimately, the client experienced a 25% reduction in their total cost of ownership (TCO), cementing Arise’s role as a vital partner in their customer service transformation.
