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Putting wind in cruise client’s “sales” with help from the Arise® Platform

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average revenue per call
$ 0
record-setting monthly cruise bookings
$ 0
boosts of tailored curriculum close rate
0 %

Case Study Background:

From the onset of the COVID-19 USE pandemic in 2020 to the present day, no industry has been on a wilder rollercoaster ride than travel and entertainment, specifically the cruise industry. For one cruise client, they were left without any choice but to lay off 75% of their team as cruising all but ground to a halt in 2020. However, when demand resurfaced, they needed skilled sales-minded Service Partners to help facilitate bookings, and they needed them quickly.

Use case #1

Service Partner on The Arise® Platform nets monthly record $1 million in cruise bookings

Result

Since January 2022, Service Partners on The Arise® Network have consistently exceeded the $4,000 revenue per booking goal, netting an average of $4,400-$4,500. Additionally, a Service Partner also set the monthly revenue record, hitting $1 million in sales, a threshold that had not been crossed in this client’s history.

Use case #2

Revamped Service Partner curriculum generates up to 30% close rate

Result

At launch in January 2022, this insider sales program utilized 50 FTE and grew to over 60 FTE by April. Upon discovering the need for curriculum changes to better accommodate customer bookings, Arise tailored those learning journeys, with the Arise curriculum now used by the client’s internal teams. Once this new curriculum was implemented, the average close rate of 90-day Service Partners rose to 28-30%, nearly equal to the 30-32% close rate of those with 5 years’ experience.

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