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Fast-growing global roadside assistance client unlocks analytics to drive CX success, reducing AHT by 50%

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“Information is the oil of the 21st century, and analytics is the combustion engine.”

Peter Sondergaard, Senior Vice President and Global Head of Research at Gartner, Inc.

Case Study Background:

The argument can be made that data is a business’s most valuable resource, and when a business’s mission is delivering excellent customer service to stranded motorists, collecting and acting upon CX data is vital to success.

Use case #1

Unpredictable winter weather no match for the intradayflex capacity delivered by The Arise® Platform

Result

The Arise analysis accurately measured CX data and provided this roadside assistance leader with a more detailed overview of the CX success metrics. Accurate Gig-CX KPIs, improved proficiency and higher utilization in place, this client was able to reduce AHT by 50% to a current average of 3-4 minutes by using The Arise® Platform.

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