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Author: David Williams

Recent Posts

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Navigating the Waves of Customer Experience (CX) Challenges in the Travel and Hospitality Industry​

July 18, 2024 No Comments

It’s summertime and the one thing on everyone’s mind is vacation. Nearly 165M Americans are setting aside an average of $5,300 for their dream trip (IPX1031), and with that spend they demand the best experiences long before they make it to their destination of choice.
Lots of individuals are looking to earn loyalty points and every brand wants to grow platinum members. To do so, brands in the Travel & Hospitality industry will have to overcome these waves of CX challenges, particularly during the summer and holiday travel seasons.

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Navigating the Waves of Challenges in the Retail/eCommerce Industry

July 16, 2024 No Comments

Based on 2023 outcomes, it is estimated that the retail and eCommerce industry will see record-breaking holiday sales of $988.5B – $998.2B in 2024 (NRF). To get a meaningful piece of that pie, leaders will have to overcome three major hurdles: (1) hiring and training enough seasonal agents, (2) ensuring proper staffing levels, and (3) implementing adaptive workforce optimization (WFO). These tasks are critical to maintaining customer satisfaction and operational efficiency during peak periods.

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Ensuring We Fulfill Our Mission: Arise’s view of the FTC Settlement

July 2, 2024 No Comments

At Arise, we stand steadfast in our mission of helping entrepreneurs find advancement in an environment that lets them build their businesses around flexible work, serving as independent contractors providing services to world-class companies. We also stand by our values of always aiming to do right by our stakeholders, and to be transparent in how we work with our Service Partners and their Agents.

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Financial-Services-case-study-header

Elevating Customer Experience for Financial Services

May 1, 2024 No Comments

Arise Learning partnered with a financial services company, a Fortune 100 company, to enhance the software user experience. Our team updated over 2,000 knowledge management assets, including FAQs and expert knowledge bases across the US and Canada, along with 42 instructional videos

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Clean Air Clear Impact

April 25, 2024 No Comments

The reduction of over 8,640 metric tons of CO2 emissions of the work-from-home agents on the Arise Platform is equivalent to eliminating the annual greenhouse gas emissions from over 2 thousand gasoline-powered vehicles for one year. It’s also comparable to the energy used in over 1,127 homes for one year or offsetting the emissions from over 390 thousand propane cylinders used for home barbeques.

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