“These agents sound better than some folks that have been doing this for a year! We would never have guessed some of these agents have only been on the phones for two weeks.”
In winter 2023, the world’s leading digital roadside assistance platform, was challenged by recent cut-backs and budget constraints. Not wanting to end its existing contract with Arise and the high-quality support being delivered to its 200,000+ drivers across America or move its contact volume to a next best provider in Columbia, the client enlisted Arise’s creative solutioning to uncover a more cost-effective alternative to the current onshore offering.
