While many in the Retail industry are already preparing to deliver the ultimate customer experience for Mother’s Day 2025, many are keenly focused on doing what it takes to surpass sales goals over the upcoming Labor Day weekend. For either scenario, Arise has you covered.
Navigating the waves of holiday peaks
From Black Friday to Valentine’s Day, Mother’s Day to Halloween, every holiday brings waves of service and sales activities and a surge in contact volume. There’s no better way to ride these waves than with the Arise® Platform, all while helping Retailers surpass both sales and CX metrics.
Here’s how we can help you overcome the biggest hurdles during these critical times:
Scheduling and Attainment: Arise’s proprietary Starmatic® Scheduling System enables scheduling in 30-minute increments, 24/7/365, providing up to 200% unplanned intraday flex and 600% seasonal flex. Advanced workforce management tools predict and manage staffing needs.
Global Scale: Tap into a massive network of experienced, global Service Partners ready to provide support. Advanced workforce optimization drives agents to programs that best suit their skills and passions.
Learning & Support: With above-industry standard speed to proficiency, Arise’s virtual learning programs and support tools ensure that agents are well-prepared to successfully engage customers and meet your holiday sales goals.
What makes the Arise® Platform standout during the holiday peaks?
to goal AHT
102%
Abandon Rate 2.7% ahead of goal
1.3%
Up to increase on Average Order Value
6%
+ CSAT
Service Partner Background & Experience*
Average Age
38
+ College Degree
50%
Customer Service
78%
Retail/eCommerce Support
44%
Luxury Goods
*Based on a sampling of the network of Service Partners on the Arise® Platform
Learn more about Arise® Platform Service Partners
